About Me
With 14+ years of progressive experience in IT systems administration and technical support, I've supported over 3,000+ end-users across enterprise and government environments.
Currently working at Intel Ireland, supporting in a large-scale VM server migration project from VMware to Microsoft Hyper-V.
Now pursuing my passion for cybersecurity with OSCP certification in progress and hands-on experience with penetration testing through HackTheBox challenges.
Professional Experience
IT Lab Support Agent
2025 – 2026Intel Ireland
Global IT Operations team providing hands-on technical support for critical laboratory environments and semiconductor research tools.
- • Played an active role in a large-scale VM and server migration project from VMware to Microsoft Hyper-V.
- • Provided reliable global support to Intel labs outside Ireland across different time zones.
- • Maintained lab infrastructure compliance with strict operational, security, and performance standards.
ICT Technician
2021 – 2025SAP Ireland
Bilingual (Spanish-English) technician for EMEA serving an extremely international client base.
- • Managed ServiceNow ticket escalation processes, maintaining strict SLA compliance.
- • Administered Trellix EDR platform for threat detection and enterprise security policies.
- • Provided Azure AD administration, Autopilot, and SCCM configuration thorough migration to Intune.
- • Delivered SAP HANA L1 support and Citrix Virtual Desktop Infrastructure (VDI) management.
Senior Technical Support Operative
2017 – 2020Arnaldo C. Castro S.A
IT operations for Uruguay's Ministry of Industry, Energy and Mining.
- • Successfully passed ITIL v3 certification to meet strict government regulatory requirements.
- • Designed a systematic SQL database schema to inventory 900+ devices across 7 buildings in 5 weeks.
- • Supervised infrastructure updates, VoIP deployments, and cross-platform server administration.
L2 Tech & Symantec Console Admin
2011 – 2017SONDA Uruguay
Started as Junior Technician and progressed to Level 2 support for ANCAP, Uruguay's semi-state energy body.
- • Monitored security alerts across 3,000+ computers via the Symantec threat console.
- • Deployed threat patches and maintained antivirus client compliance across the network.
- • Provided initial hardware repair and L1 support, excelling in rapid issue resolution.
My Projects and Write-ups
Dog - Hack The Box Write-up
Detailed analysis of the Hack The Box machine 'Dog' (Linux), covering Git enumeration, Backdrop CMS exploitation (CVE-2022-42092), and privilege escalation with 'bee'.
Claude Usage Monitor
A lightweight Windows tray app that surfaces your Claude.ai session and weekly usage limits without opening a browser tab. Ships with a packaged installer and stores credentials encrypted with Windows DPAPI.
DorkCraft
Transforms plain-English queries into precise Google dork operators for OSINT, academic research, and public information discovery. Built with Astro and FastAPI.
Phishing Detection Simulator
A Python CLI tool simulating SOC analyst workflows — scans emails for phishing indicators, scores risk from 0–100 (LOW/MEDIUM/HIGH), and exports JSON/CSV reports.
Job Application Tracker
A .NET 8 WPF desktop app built on Clean Architecture (MVVM, SQLite + Dapper) with a Kanban board, PDF job-posting extraction, Obsidian markdown sync, and an xUnit test suite.
AI IT Support Copilot
An AI-powered service-desk assistant (Python + Streamlit) that walks through root-cause analysis and step-by-step troubleshooting across Windows, networking, M365, and security issues.
Home Security Lab
A personal penetration-testing lab built on VirtualBox with Kali Linux and deliberately vulnerable VMs, used to practice exploitation, post-exploitation, and digital-forensics techniques.
Technical Skills
Service Management & ITIL
- • ServiceNow Platform Admin
- • CMDB management
- • SIAM environment expertise
- • Incident & Change control
- • SLA/KPI monitoring
- • ITIL v3 Certified
Infrastructure & Systems Admin
- • MS Server 2016/2019 & AD
- • VMware ESXi & Hyper-V
- • Citrix Environments
- • Linux (Ubuntu/Debian) Admin
- • SCCM, Intune, Autopilot
- • Firewalls, VLANs & VOIP/PBX
Cloud Technologies & Platforms
- • Microsoft 365 (Exchange, Teams)
- • Microsoft Azure Admin
- • AWS, Azure, VMware integration
- • Cloud Automation (ARM, CFT)
- • WordPress Web App Configuration
- • Hybrid Environment Support
End-User Support & Delivery
- • Windows 10/11 & macOS
- • Hardware/Software Troubleshooting
- • Asset Management
- • MDM (Android/iOS)
- • JAMF & Microsoft Intune
- • Multi-Language Support (EN/ES)
Security & Compliance
- • Trellix EDR Administration
- • Endpoint Security Monitoring
- • ISO 27001 & GDPR Compliance
- • Certificate-based Security
- • VPN Management
- • Backup Systems (Veeam)
Development & Automation
- • PowerShell & Bash Scripting
- • Python, C#, JS, Java
- • SQL Schema Design
- • XML, JSON & RegEx
- • Wireshark & Traceroute
- • Object-Oriented Programming
Education & Certifications
Get In Touch
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📍 Currently based in Dublin, Ireland